How can we help?

BUOKO is an independent email service from the EU. It's private email for people (no phone number, no real name) and affordable email on your own domain for small businesses.

Yes. Sign-up is open to everyone, with no daily limit. Create your free address at buoko.com/mail/sign-up or in the BUOKO app. Your address ends in @buoko.com or @buako.com.

No. You just pick an address and a password. Instead of asking for your phone, we limit how many free addresses one internet connection can make and how much a new address can send.

Use BUOKO on the web at buoko.com/mail, or in the BUOKO apps for iPhone and Android. You can also use apps like Apple Mail, Outlook or Thunderbird through IMAP, with an app password for each device.

Yes. No ads and no price. Just sign in at least once every 14 days: after 14 days without a sign-in, a free address goes to sleep and new mail is refused until you sign in again (everything you already have stays). After a year asleep it's deleted, and the address is never given to anyone else. Accounts made before 26 October 2026 don't sleep.

Never. If an account is deleted, its address is retired for good, because it may still receive things like password resets for other accounts.

No. BUOKO has no ads. We never use your email content for ads or sell your data.

1 GB of storage. Send to 25 people a day (up to 10 per hour). 3 aliases and 4 temp emails (temp emails last up to 7 days). Attachments up to 10 MB. Need more? See the paid plans.

Use one of your recovery codes, or your backup email if you added one. Because we don't have your phone number or real name, please keep your recovery codes somewhere safe. If you lose both, we may not be able to prove the account is yours.

Yes. Turn on two-factor sign-in with an authenticator app. Keep your recovery codes somewhere safe too, and add a backup email so you can get back in if you lose your phone.

Separate passwords for other email apps, like Apple Mail or Thunderbird. Create one for each device, so your main BUOKO password stays private.

No. BUOKO is not end-to-end encrypted. Your mail is encrypted while it travels and stored on our servers in Germany. We never sell your mail or use it for ads. Read the full, honest picture on what we can and can't see.

In the app: Settings → Delete my account. Or email us from your BUOKO address. See how account deletion works. We delete your mail and data as described in our privacy policy.

Please forward it to [email protected] with "Abuse" in the subject. We take abuse seriously and act quickly.

Upgrade to Business ($6.99 a month or $69.99 a year) in the BUOKO app for Android. You get one mailbox on your own domain, like [email protected]. We show you step by step which DNS records to copy to your domain registrar, and Domain Doctor checks them. You can try the free Domain Doctor check right now. More on the business page.

In the app, go to Settings > Move to BUOKO. You can import old emails from Gmail (using an app password), Yahoo, iCloud and other IMAP providers. There's also a guide for forwarding your Gmail to BUOKO.

No. Microsoft blocks password access, so Outlook and Hotmail mail can't be imported. Instead, forward new Outlook mail to your BUOKO address. You can import your contacts from a CSV or vCard file.

Free ($0, for good). Personal ($2.99 a month or $29.99 a year). Plus ($4.99 a month or $49.99 a year). Business ($6.99 a month or $69.99 a year). Compare them on the pricing page.

Paid plans are bought in the BUOKO app for Android, through Google Play. Google shows the price in your currency, with local taxes, before you pay.

Plans are bought in the Android app. Once you have a plan, it works everywhere: on the web, on iPhone and on Android. There's no App Store purchase.

Yes. Cancel anytime in your Google Play subscriptions. Refunds are handled by Google, under Google's refund rules. Our terms cover the details.